Slightly alarmed to read this thread!
We have an IT problem here that has kept our computer man puzzled for about three years now! Emails to the editorial address are picked up on Gordon Cruickshank's computer. But when he clicks on a new message we understand it sometimes fires back a 'message deleted' reply to the sender – which then leads to irate emails from understandably annoyed readers who think we are ignoring them. GC then has to contact the writer to assure them we have read the message, despite how it appears. Aggravation all round, to put it mildly.
With due respect Damien I think it is about time you sacked the "computer man" and got someone in who knows what they are doing! If this has been going on for "three years" it is totally unacceptable!
BTW I spent 25years+ in IT and suspect that the problem would be easily fixed!