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#1 Hack

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Posted 29 July 2010 - 19:59

The forums should now be recovered from an extended period of unavailability today, which was caused by corruption to the database table holding the forum posts. A major network fault at our datacentre is ultimately the cause of inconsistency developing in the database, which brought things to a halt when the server considered the posts table corrupt.

As there are over four-and-a-half million posts in the table, it takes considerable time to repair such a situation by re-indexing the table. Due to a configuration issue, the repair was being processed in an inefficient way and unfortunately it took time to spot and rectify this problem.

We will obviously fully investigate the causes of this issue and work to ensure it doesn’t happen again.

In the meantime, please accept my apologies for the interruption to the forum service.

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#2 Vitesse2

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Posted 29 July 2010 - 20:14

Phew! I was getting withdrawal symptoms ...

#3 OwenC93

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Posted 29 July 2010 - 20:18

Yes nice to see it back, great job by the team.

Still in the event something like this happens again it might be good to make it more apparent what's happening, via the main site or twitter. Because as far as I could tell there wasn't anything other than the forum telling me it broke.

#4 Twin Window

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Posted 29 July 2010 - 20:26

Well done Geoff!

:up:

#5 pRy

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Posted 29 July 2010 - 20:27

Still in the event something like this happens again it might be good to make it more apparent what's happening, via the main site or twitter. Because as far as I could tell there wasn't anything other than the forum telling me it broke.


What else did you need to know? :confused:

Good job getting the forum back without any data loss.

#6 Gilles4Ever

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Posted 29 July 2010 - 20:30

Yes nice to see it back, great job by the team.

Still in the event something like this happens again it might be good to make it more apparent what's happening, via the main site or twitter. Because as far as I could tell there wasn't anything other than the forum telling me it broke.

There was a message if you tried to access the forums that there was a technical problem, what more did you want?

#7 Fastcake

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Posted 29 July 2010 - 20:32

Cheers, I was cut off mid reading :(

#8 OwenC93

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Posted 29 July 2010 - 20:43

There was a message if you tried to access the forums that there was a technical problem, what more did you want?

I had different messages. It's not a major problem, but if it's going to be down for a few hours I thought it would of been useful.

#9 Craven Morehead

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Posted 29 July 2010 - 21:03

Phew! I was getting withdrawal symptoms ...


Me too :lol:


#10 CDNgrl

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Posted 29 July 2010 - 21:57

Me too :lol:



ahe...me too! :blush:

#11 philhitchings

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Posted 29 July 2010 - 22:04

Blimey!! I finally get a chance to catch up on all the forums and you go and ruin my life completely by taking away the only chance that I've had to really enjoy the forum this summer. How can Atlas, oh sorry, Haymarket/Autosport continue as a working organisation if they treat their members like this. I demand a refund for every year that I have subscribed to this place; I regard your intolerable treatment of subscribers like myself. I would also expect at least 2 million pounds/euros/dollars(I'm not proud) in compensation be paid into my swiss bank account immediately. This is a complete disgrace.


BTW sad sacks who think that this is a real response to an obviously unavoidable situation should STFU.

Well done for getting everything back to normal.

#12 Buttoneer

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Posted 29 July 2010 - 23:58

I managed to do some work for my employer today. They would like me to thank your glitchy database for them.

#13 Atreiu

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Posted 30 July 2010 - 01:11

I spent the day without my cell phone and the BB, I missed the BB the most.
:)

#14 se7en_24

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Posted 30 July 2010 - 15:00

I managed to do some work for my employer today. They would like me to thank your glitchy database for them.

The chatroom was still working, maybe you should have paid a visit there!

#15 philhitchings

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Posted 30 July 2010 - 15:49

I thought that was weird 'cos Autosport Live wasn't working and I always thought that was a chat based thing.

Edited by philhitchings, 30 July 2010 - 15:50.


#16 se7en_24

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Posted 30 July 2010 - 15:57

I thought that was weird 'cos Autosport Live wasn't working and I always thought that was a chat based thing.

It's different to the 'chat' in the top right of this page which is an IRC based chat. It's pretty cool in there, a few freaks ;) and some weirdos who just go in there and spy on what people are saying but it's generally a decent bunch of people. :)

#17 philhitchings

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Posted 31 July 2010 - 09:51

thanks for explaining :wave:

#18 Hack

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Posted 24 January 2011 - 14:40

Unfortunately we have experienced another round of trouble with the large posts table today.

Hopefully this should now be fixed and apologies for the inconvenience.

#19 Buttoneer

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Posted 24 January 2011 - 15:16

Shame about the fix. I got loads of work done this morning.

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#20 philhitchings

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Posted 28 January 2011 - 19:10

Unfortunately we have experienced another round of trouble with the large posts table today.

Hopefully this should now be fixed and apologies for the inconvenience.


changed jobs?


Shame about the fix. I got loads of work done this morning.


I'm too busy to notice at the moment...


#21 Zmeej

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Posted 17 February 2011 - 04:38

Well, hadn't noticed it in January, but...

... have gotten several "IPS Driver error" crashes (in Firefox - in IE6 it just loses connection and then gives "Server unavailable" messages when I try to reconnect) over the past two days.

Anything to report?

#22 Hack

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Posted 17 February 2011 - 05:11

Our hosting provider has been carrying out essential upgrade work to its network infrastructure, causing some short outages and instability during off-peak hours.


#23 Zmeej

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Posted 17 February 2011 - 05:43

Glad it's that. :up:

Thanks also for the ULTRA-quick reply, Hack :up: :wave:

#24 Hack

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Posted 21 February 2011 - 20:52

Sorry folks, clearly we've not fixed the underlying cause of these problems. More investigation as soon as I get back from Barcelona.

#25 se7en_24

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Posted 22 February 2011 - 12:57

Ahh the old "Yeah it's just the hosting provider, I'll be fine to go to Spain" while crossing your fingers behind your back trick. ;)

#26 philhitchings

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Posted 24 February 2011 - 06:35

Have you tried switching it off and on again?

#27 Hack

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Posted 05 March 2011 - 14:47

Apologies for the lengthy outage today, this was again caused by corruption of the database table that stores all the posts.

I have taken the opportunity to dump and rebuild the entire forum database, which may or may not help resolve this issue. With almost five million posts, it's clear we are hitting some issues with the size of the posts table and I will be looking at solutions to move archive posts elsewhere.

#28 philhitchings

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Posted 05 March 2011 - 14:59

so my suggestion didn't help then  ;)

#29 Vitesse2

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Posted 05 March 2011 - 15:19

so my suggestion didn't help then ;)

He probably put you on ignore after post 11 :lol:

#30 Ross Stonefeld

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Posted 05 March 2011 - 15:19

I think we should have regularly scheduled breaks. Could calm people down a bit...

#31 phil1993

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Posted 05 March 2011 - 15:21

I think we should have regularly scheduled breaks. Could calm people down a bit...


And they should occur when Hamilton/Alonso does anything wrong.

#32 Gilles4Ever

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Posted 05 March 2011 - 15:29

Just keep regular hours, Monday to Friday 9-5.

#33 philhitchings

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Posted 05 March 2011 - 15:56

He probably put you on ignore after post 11 :lol:


Are you suggesting that Hack is a sad sack?  ;)


Just keep regular hours, Monday to Friday 9-5.


Now which time zone would that be in? :lol:

#34 Victor_RO

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Posted 06 March 2011 - 14:49

Now which time zone would that be in? :lol:


The timezone of the most CRUCIAL race that weekend, surely. :cat:

#35 Terry Walker

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Posted 08 March 2011 - 15:09

With my usual lightning reflexes, I have just got around to raising the issue, only to find it's being beaten into submission as we speak. Withdrawal symptons indeed!

#36 Terry Walker

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Posted 09 March 2011 - 10:16

Still getting the error message four times out of five tries (who's counting? I'm not that desperate yet. or am I?) . . .

#37 milestone 11

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Posted 09 March 2011 - 17:12

I don't know whether it's a forum fault or possibly my machine. I don't have any yellow "go to last post read " icons.

#38 Terry Walker

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Posted 14 March 2011 - 15:09

Still getting IPS Driver Error frequently. Using Mozilla Firefox and Windows 7 if that has any significance.

#39 Terry Walker

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Posted 29 March 2011 - 08:50

I fixed my IPS Error message problem by simply deleting my old "favourites" link and making a new one. No further problems. Very odd, but there we go. The happy wotld of computing.

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#40 Zmeej

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Posted 01 May 2011 - 20:45

Over the past week, using various browsers and various kinds of computers at various locales, have found access to the Paddock Club forum to be slow, jumpy & unstable, and it often fails outright.

Maintenance?
Upgrade?

Other issues?



EDIT: FWIW, access to this forum seems not to involve similar issues; the News section feels a bit sluggish, but otherwise presents no problems. :up:

Edited by Zmeej, 01 May 2011 - 21:00.


#41 Vitesse2

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Posted 03 May 2011 - 11:07

Over the past week, using various browsers and various kinds of computers at various locales, have found access to the Paddock Club forum to be slow, jumpy & unstable, and it often fails outright.

Maintenance?
Upgrade?

Other issues?

Perhaps you've said something to upset Pascal? :p

#42 Option1

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Posted 05 May 2011 - 16:51

I've found the whole forums to be painfully slow in loading, and often failing to load at all and having to refresh to even access the boards. Happens on both IE and Firefox and various computers. I mean seriously painfully slow, as in welcome back to the days of a 28.8 modem slow.

Neil

PS: Took two refreshes to even get this posted.

Edited by Option1, 05 May 2011 - 16:53.


#43 philhitchings

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Posted 05 May 2011 - 19:36

Zmeej, it may be down to popularity. I've noticed similarly slow responses to gmail clicks on this side of the pond too. At certain times it's a case of give up and try later. At other times no probs.

#44 wrighty

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Posted 07 May 2011 - 18:30

tbh i've never had a problem accessing the site or the forum - i can recommend ccleaner (google it, its free and my endorsement is purely honourable lol), easy to install and its very good at helping you do things like clear your caches, internet history folders, registry entries (old stuff) and all that......its very useful and pretty safe unless you're the 'sledgehammer to crack a nut'-type ;)

other things to check include whether your ISP is port-throttling during peak times, whether your connection settings in your pc are up to date, whether your anti-virus or OS needs updating....generally whether your pc/laptop/phone are being kept clean and tidy :) a little housekeeping never did anyone any harm now, did it?;)

#45 Mary Popsins

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Posted 08 May 2011 - 07:05

Autosport: faster than Sony.

#46 Zmeej

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Posted 11 May 2011 - 00:04

Hmmm. Uncharacteristic silence from Hack, even as the problem persists... :well:

Also failed to mention the persistent incidence of being bumped to a non-formatted "directory" while trying to access a thread, to submit a post, etc.

V2 :wave:

Perhaps you've said something to upset Pascal? :p


Not lately. :eek:
That is - he usually lets me know, and he hasn't. :cool:

Mister 'itchin's :wave:

it may be down to popularity. I've noticed similarly slow responses to gmail clicks on this side of the pond too. At certain times it's a case of give up and try later. At other times no probs.


It might be, but I've had these issues around the clock, at various times of the week (even on non-race weekends, when activity is usually down).

Puzzling.

Edited by Zmeej, 11 May 2011 - 00:12.


#47 Zmeej

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Posted 12 May 2011 - 14:58

At this point, the forums seem to be more stable when accessed by IE6 than Firefox... :p



Why no reply from ANY admin/tech???? :confused:

Edited by Zmeej, 12 May 2011 - 14:59.