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#1 milestone 11

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Posted 06 February 2014 - 18:05

I am not able to access the digital edition on my Kindle, is there a fix for this.



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#2 Grayson

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Posted 07 February 2014 - 11:17

If you're talking about the regular digital edition, you can download each issue as a PDF and then transfer these across from your computer to your Kindle Fire (as I don't think that you're able to download PDFs directly onto a Kindle). You can then read these PDFs on the Kindle Fire - I believe that they are found under "Personal Documents" rather than "Books".

 

We also have an enhanced tablet version of the magazine. If you have an online AUTOSPORT+ subscription which includes the digital edition then this is now included in the price, while magazine subscribers can choose whether to include this as part of the subscription. We refer to the tablet version on our subscriptions page as the iPad edition as this is what it was originally designed for. I'm going to get confirmation as to whether this is also now compatible with the Kindle Fire HD and post again in this thread once I know.



#3 milestone 11

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Posted 07 February 2014 - 16:55

Thanks Grayson. I am an Autosport+ subscriber. I don't normally read the magazine digitally, prefer to wait for paper. However 2 issues, last of Nov and first of Dec never arrived so rather than get on to subscriptions, was going to read them on line.
I have no problem accessing the digital edition on my laptop and tried this on the Kindle for the first time yesterday. Whilst I can access the appropriate page, when I click on the specific issue, the screen just goes totally grey, as it does initially on the lap top until it loads, on the kindle though it doesn't load, the screen remains blank grey. The Kindle does download PDF's one just needs a programme to do it, which I have, albeit I did not see the option of downloading as a PDF. I thought it may have been that I had to enter the activation code, though I never have with the laptop, which I tried without success. I put in the number that shows on the magazine delivery envelope,for which I got an invalid message. I tried yet another number which was similar but with 4 extra digits behind it which was on correspondence from you along with my subscriber number, found also on correspondence from you. Both acheived the same result as the first, invalid number.
I sent an email yesterday for assistance, got an electronic return confirming receipt, but as yet, typically, have heard nothing back.
I have an app on the kindle, which is specifically for Autosport magazine, I would have been able to download the magazines in question but only if I paid £2.99 each, was reluctant as they were already paid for and there was no facility via the app to enable me to confirm being a + subscriber.

Edited by milestone 11, 07 February 2014 - 16:57.


#4 milestone 11

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Posted 07 February 2014 - 18:28

:clap: I've solved this problem. The ES3 file downloader gives a corrupt or unsupported message. I have installed PRO7 office suite at £7.99 which will download a PDF file of the magazines that I haven't received. Great format too, just a swipe.