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Does anyone have an email address for support?


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#1 Squeed

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Posted 07 March 2021 - 22:01

I’m done trying to fix my account problems for my site subscription, and I’d like to get in contact with someone internal before I just contest the charges with my credit card company.  

 

Thank you. 



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#2 Risil

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Posted 07 March 2021 - 22:49

This one is on the site's Contact page, says it's for Plus subscriptions: support@autosport.com



#3 Squeed

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Posted 08 March 2021 - 04:29

This one is on the site's Contact page, says it's for Plus subscriptions: support@autosport.com

Thank you, I couldn’t find the contact page anywhere!



#4 Squeed

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Posted 09 March 2021 - 20:30

In case anyone from management reads this forum, I emailed support 2 days ago and haven’t received a response.  



#5 milestone 11

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Posted 05 August 2021 - 10:51

This one is on the site's Contact page, says it's for Plus subscriptions: support@autosport.com

That email can only be used with a Gmail or Yahoo email. I don't have either, neither do I intend renewing either. The irony of that is when I first subscribed to the forum, I attempted to on a Gmail account followed by a Hotmail account, both were rejected as being email addresses acceptable to the forum's admin at the time.

 

Just a passing comment.

 

This morning, I attempted to read a plus story, I was asked to sign in, strange because I was already signed in. Looked at my account to discover a message saying that my annual subscription payment had failed yesterday. Checking with PayPal, the payment had never been applied for. 

 

Having complained bitterly last year at my renewal charge whilst the site was offering new subscribers a figure of half of what I was paying, I was eventually told that my account this year would show a special discount. Of course, this hasn't happened. Going through the process again for subscription to a full digital bundle, including digital magazine, I discovered that it is impossible to subscribe annually, only monthly. This suggests to me that the writing is on the wall for the imminent demise of the magazine.

 

This whole motorsport.com outfit is a bloody disgrace. Impossible to contact in any way, the only available telephone is a recorded message and inaccessible emails make life particularly frustrating.



#6 milestone 11

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Posted 05 August 2021 - 12:44

In case anyone from management reads this forum, I emailed support 2 days ago and haven’t received a response.  

Email this address Squeed

admin@autosport.com



#7 Squeed

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Posted 05 August 2021 - 18:36

Email this address Squeed

admin@autosport.com

 

Thanks for the response, they finally reached out to me and resolved the issue after 4 emails  :rotfl: