3 replies to this topic

[F1Johnny]

I booked a hotel in Montreal for the GP through the Montreal Tourism site and got through fine. The rate was great and the cancellation terms too. This is the confirmation and the response from the hotel.

Confirmation Email
This is your reservation made while visiting Bonjour Québec.com :

Reference number : 1XXXXXXXXXXX

Accommodation : LE MÉRIDIEN VERSAILLES MONTRÉAL
Address : 1808 rue Sherbrooke West , Montréal, Quebec, Canada, H3H1E5

Telephone : 5149338111
Fax : 5149336867
Toll free : 8889338111
Email : reservations@versailleshotels.com
Web site : www.versailleshotels.com

Chambre De Luxe
Guest's name : M. John Doe
Date of arrival : 2003/06/11 (Mercredi)
Date of departure : 2003/06/16 (Lundi)
Stay for : 5 Night(s)
Number of adults : 3
Number of children : 0

________________________________________________________________

TOTAL PRICE (CA) : 1236.52 $
Sub-total : 1065.00 $
Tax on lodging (per unit/day) : 10.00 $
Quebec provincial tax : 86.27 $
Federal tax : 75.25 $
Merchant's name: HÔTEL VERSAILLES

________________________________________________________________


Establishment's policies

RESERVATION : Credit card required / Deposit:None / Full payment required upon
arrival
MODIFICATION : There is no service fee for change of names or dates. If the
number of people changes, there will be a new pricing depending on the number of
people.
NO SHOW : The amount of the first night will be charged on the credit card.
CANCELLATION : If the reservation is cancelled after 16h00 the day of arrival,
the amount of the first night will be charged on the credit card.


From the Hotel

Dear Mr. Doe,
We are pleased that you would like to stay with us next summer during the
Grand Prix Formula 1 race weekend 2003, however the room accommodation you
have reserved had the wrong rate and cancel policy indicated.
Please note that during these dates the rate is $399.00 CAD plus taxes per
night and we do require an advance deposit for 3 nights of your stay which is
non-refundable.
We are terribly sorry for the confusion and would appreciate your
confirmation of these terms and conditions as soon as possible so that we may
confirm your reservation.
We look forward to having you stay with us.
Regards,
Isabelle DesCombes
Reservations Manager
Le Meridien Versailles-Montreal

Just a warning. The rates quoted on some of these reservation sites, even through tourism sites are misleading and IMO false advertising.

[F1Rulz]

You need to make a stink. I would drop the tourism office a note. I would see what you can find out about the consumer laws etc.

I made a reservation last year (for the whole week) for $795 CAN. I couldn't believe it. I waited a couple of weeks then called to get a confirmation from the Hotel. They had my reservation and when the woman went to quote the price she hesitated for a moment and said that the price should be different for that week but oh well; here is your confirm #....

I think you'll find that if you don't relent they will probably give in and let you have it for the price they quoted (especially if you can get a bit of the law on your side).

[tifosi]

Be a cheap-ass like me and stay at McGill. Hell I never spend more than a few hours sleeping in it anyways.

[F1Johnny]

I had to bring this thread up again. Can you imagine that these guys charged for not cancelling my reservation. Clowns.