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"View new content" and search not working


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#1 jcbc3

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Posted 01 July 2016 - 06:14

'View New Content' - button doesn't seem to work just now.

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#2 ensign14

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Posted 01 July 2016 - 08:54

It isn't.

And there's no live chat either.  #brokenbritain



#3 Grayson

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Posted 01 July 2016 - 09:52

It looks like the search feature isn't working, and the "view new content" feature is based on that.

 

We'll look into what's gone wrong here.

 

I've split this off into a new thread, so that the title might mean a bit more to anyone who wants to report the same issues.



#4 jcbc3

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Posted 01 July 2016 - 09:58

Gracias



#5 Brackets

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Posted 01 July 2016 - 10:22

same thing for 'my content', but I assume this is implicitly known already :)



#6 Grayson

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Posted 01 July 2016 - 11:05

Apparently the problem was that our Sphinx fell over during the night.

 

I think it's one of these rather than one of these...

 

Everything should be back up and running now, so let me know if the problems persist!



#7 jcbc3

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Posted 01 July 2016 - 11:06

Works a treat now. :clap:



#8 jcbc3

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Posted 17 July 2016 - 09:22

'View New Content' - button doesn't seem to work just now.

 

It's doing it again  :cry:



#9 smitten

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Posted 17 July 2016 - 09:33

It's doing it again  :cry:

 

Snap!



#10 john winfield

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Posted 17 July 2016 - 13:25

Yep, Search facility not working.



#11 Allan Lupton

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Posted 17 July 2016 - 13:42

Yep, Search facility not working.

Agreed.



#12 Rob29

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Posted 17 July 2016 - 14:58

I am getting message 'no new content'  :cry:



#13 Chewie

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Posted 18 July 2016 - 09:26

Still not working :well:



#14 Grayson

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Posted 18 July 2016 - 10:10

Search (and the new content page it powers) should be up and running again.

 

Let me know if there are further problems...



#15 jcbc3

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Posted 03 August 2016 - 05:27

And again  :(



#16 Rob29

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Posted 03 August 2016 - 05:58

yep message'no new content' :cry:



#17 ensign14

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Posted 03 August 2016 - 09:52

Bost again.  This is seriously ****.  Better off with the real Sphinx.  And posts carved on obelisks.



#18 Tim Murray

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Posted 03 August 2016 - 09:59

It also says 'No information to show' if you click on 'Find content' in a user's profile.

#19 Grayson

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Posted 03 August 2016 - 14:24

Fixed again.

 

I'm not sure what's causing this to happen so often, but we're working on a way to stop this happening and to automate this so that it can be automatically rebooted when it falls over...



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#20 ensign14

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Posted 13 August 2016 - 07:10

Broken again. 



#21 jcbc3

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Posted 13 August 2016 - 11:01

No one is impressed.



#22 GreenMachine

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Posted 14 August 2016 - 07:05

Still broken, or is that broken again ...  :down:

 

Still unimpressed ):



#23 jcbc3

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Posted 19 September 2016 - 06:37

grrrr

#24 GreenMachine

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Posted 19 September 2016 - 08:09

Still broken, or is that broken again ...  :down:
 
Still unimpressed ):


sigh. Again.

Maybe all the software people have Brexited, and the site is doomed to crumble piece by piece ...

#25 Grayson

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Posted 19 September 2016 - 09:02

Up and running again.

 

One day we'll figure out why this is happening and put a proper fix in place...



#26 Zmeej

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Posted 21 September 2016 - 02:33

FWIW, with my ancient array, haven't had any of the problems mentioned.

 

Of course, in the first respect, am "cheating," in that I don't use "View new content," simply check visually whether a thread/topic has a black dot next to it.

 

Did not encounter any difficulties in any searches I've done.

 

My two cents.

 

Anyway, didn't post that to suggest my array is preferable, and certainly not to annoy anyone, as the problems encountered by others were obviously not fictional.


Edited by Zmeej, 21 September 2016 - 02:34.


#27 imaginesix

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Posted 04 October 2016 - 04:26

Apparently the problem was that our Sphinx fell over during the night.

 

I think it's one of these rather than one of these...

 

Everything should be back up and running now, so let me know if the problems persist!

The Sphinx need righting again.



#28 ensign14

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Posted 04 October 2016 - 07:09

Up and running again.

 

One day we'll figure out why this is happening and put a proper fix in place...

 

But that day's not coming soon?

 

Like the promised live race chat?
 



#29 Grayson

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Posted 04 October 2016 - 10:10

Up and running again.



#30 john winfield

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Posted 05 October 2016 - 07:57

FWIW, with my ancient array, haven't had any of the problems mentioned.

 

Of course, in the first respect, am "cheating," in that I don't use "View new content," simply check visually whether a thread/topic has a black dot next to it.

 

Did not encounter any difficulties in any searches I've done.

 

My two cents.

 

Anyway, didn't post that to suggest my array is preferable, and certainly not to annoy anyone, as the problems encountered by others were obviously not fictional.

For what it's worth here is my experience, in case it helps anyone. Like Zmeej, I think, I take a fairly simple approach, don't use 'View New Content', but do carry out the odd search. I've had occasional problems but I think I can tell whether it will work or not.

I must have developed the habit of searching not in the top right corner search box, but using the magnifying glass icon in that box to give me the 'search form' page with more options. For no apparent reason, sometimes the 'Find in Forum' dropdown in the middle of the search is there, sometimes it's not. If it's not there, the search won't work. If it is there, it does, although I might need to slide the highlight bar to 'Forums' (ie all) or TNF.

This may be a red herring - perhaps it's another small glitch separate to the bigger search problem - but, if the FIF dropdown isn't there, I just change the forum page from which I'm searching, try again, and usually the FIF options reappear.  Without knowing anything about the software, it's as if, when the FIF option is not there, the search isn't being directed towards the data, or forums, in which we know relevant information exists.

Disclaimer - this could be a load of rubbish.....

 

Edit.  Most of this has been sorted with help from TNF moderators/administrators.


Edited by john winfield, 06 October 2016 - 06:52.


#31 ensign14

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Posted 06 October 2016 - 08:00

Aaaand it's gone again.



#32 Allan Lupton

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Posted 06 October 2016 - 08:33

Has it really?

I only use "view new content" when this thread mentions it's not working and it did just work for me.



#33 ensign14

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Posted 06 October 2016 - 09:42

No, it's back now.



#34 jcbc3

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Posted 10 October 2016 - 06:49

:mad:

#35 Grayson

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Posted 10 October 2016 - 10:52

Fixed again for now.

 

We're working on a permanent solution...



#36 jcbc3

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Posted 11 October 2016 - 06:26

again

#37 ensign14

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Posted 11 October 2016 - 08:54

THIS IS RIDICULOUS



#38 Chewie

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Posted 11 October 2016 - 12:56

and Again!

#39 SophieB

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Posted 15 December 2016 - 10:33

This is broken again.

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#40 Rob29

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Posted 15 December 2016 - 15:38

Seems to have been broken all day today :cry:



#41 KWSN - DSM

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Posted 15 December 2016 - 15:48

It's the Sphinx again.

 

61Ck0eFqItL._SY445_QL70_.jpg

 

:cool:



#42 ensign14

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Posted 16 December 2016 - 08:06

Still broken.



#43 Lights

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Posted 16 December 2016 - 08:42

The faith I have in this button is remarkable. Even when it just failed on me, I'd easily press it again out of pure habit  :(



#44 Chewie

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Posted 16 December 2016 - 10:11

Broken for TWO days now?

#45 KWSN - DSM

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Posted 16 December 2016 - 10:14

But at least they are keeping us informed... Ohhh wait.

 

:cool:



#46 SophieB

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Posted 16 December 2016 - 11:25

I just tried it again and it is working again now.

#47 BRG

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Posted 16 December 2016 - 20:45

Oh no it isn't.



#48 SophieB

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Posted 16 December 2016 - 20:47

Works for me?

#49 KWSN - DSM

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Posted 16 December 2016 - 21:11

Was fixed and worked, just cleared cache now does not work again. When the IT Smurfs return on Monday would be nice if they could straighten this out before the holidays.

 

:cool:



#50 Vitesse2

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Posted 16 December 2016 - 22:34

Search is working fine here. Firefox 50.1.0 on Windows 10.

 

It sounds to me like your profile may be borked. Although have you tried Firefox Safe Mode? If everything works in that then you may have a misbehaving extension - 50.1.0 only shipped yesterday, so it could be that it's broken something.